This training workshop provides you with easy-to-apply tools needed to make a successful transition into your new role. In this training workshop, you will master the practical basic management know-how—and the confidence you want—to plan, organize, coach, motivate, delegate and communicate in order to be an effective new manager.

​Agenda:

Adopt a new manager mindset
Know expectations others have for you—boss, subordinates, peers, clients
Understand the business, yourself and others
How to build effective relationships
Identify communication approaches to flex with different styles and situations
Use a structured approach to plan and organize work
Set SMART goals and initiatives
Overview of delegation techniques, knowledge and attitudes
Apply methods to set priorities
Create solutions to management challenges

​Workshop Benefits:

​Understand your new managerial responsibilities—and make a quick, effective transition to your new role
Establish credibility and effective work styles
Build alliances with peer managers
Master the basic management concepts of coaching, communication, motivation, delegation and performance management
Practice your listening and feedback skills
Become an effective member of the management team

The program uses a Business Simulation– which means you will practice what you learn to develop your business management skills. You will make mistakes and try again until you get it right.

The Mini MBA is ideal for managers and professionals who want to boost their career and become a great “all-round manager”. Using the Business Simulation, the Mini MBA training program covers the fundamentals of Leadership, Strategy, Business Finance, Marketing and Supply Chain.

Get equipped with practical operational and managerial skills that will support the development of your management career.

​Agenda:

​Leadership key competences
Building self-awareness
Leading others and the organization through change.
Self-profiling,
Daily reflection and feedback from the facilitators and peers to develop emotional intelligence 
Building a strategy (the changing world and its impact, internal analysis, differentiation)
Strategy execution (organizational and individual) 
the fundamentals that underpin business success including Profit & Loss, Balance Sheets, Cash Flow and Investment decision-making 
knowing the customer (needs and segmentation)
Achieving success with the customer (targeting, Customer Value Proposition, sales etc) 
Importance of supply chain in delivering the Customer Value Proposition
​

Benefits:

​Understand how a company really works – with a multi-functional overview of a business and key leadership competences necessary for success 
Develop strategic thinking, planning and execution skills at a divisional or functional level, using the best tools and frameworks 
Influence, enable and deliver wider organizational goals and tasks
Lead and align your stakeholders to deliver your divisional, functional or organizational strategy
Make better business decisions and improve your contribution to the business 
Speak the language of business and understand how general managers think and act 
Read the business environment and translate changes into competitive strategies for sustainable growth 
Support strategic goals from top management and be able to translate them for your area and implement them more efficiently 
Better implement strategy through the people in your team and different departments with new leadership skills

This is an overview of human resource issues facing today’s business managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview, and covers issues that arise after the hiring process.

​Agenda:

​Introduction: What is Human Resources?
Job Analysis
Job Competencies
Positions Profiles/Job Descriptions
Finding Candidates
Screening Resumes
Preparing & Conducting the Interview
Traditional v/s Behavioral interviewing
Listening for answers
Employee Orientation
The Training Cycle
Performance Reviews
Compensation & Benefits
Termination
Exit Interviews

​Workshop Benefits:

Explore the latest trends in the human resource field and the changing role of the human resource professional.
Examine how to write job specifications and identify core competencies.
Determine methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
Find out how to get employees off to a good start.
Handle compensation and benefits efficiently.
Improve employee relations at the workplace
Develop performance appraisals as a cooperative process

In today’s competitive business world firms are under unprecedented pressure to deliver value to their shareholders and other key stakeholders. Senior executives are finding that they need some financial know-how to cope with the responsibility placed on them as decision-makers. Key financial skills are not as difficult to learn as many people believe and in the hands of an experienced senior executive can provide a formidable competitive advantage.

Agenda:

​Structure of the financial statements (Profit & Loss/Income & Expenditure Account, Balance Sheet and Cash Flow), with an emphasis on the impact of day to day decisions, actions and transactions on the business finances.
How does it work within your own organization? Application of accounting concepts to your own business to really understand what it means to you.
The implications of discounting on your margins.
Analyzing and understanding financial information using ratios and considering how the results can be improved.
Business cases: what important elements should be considered when contemplating large expenditure?
Techniques for financially evaluating capital expenditures/projects
Creating an effective budget: the importance of good budgeting, techniques, pros/cons of each and how to identify the relevant costs for a budget
Managing a budget successfully: what should a budget holder do?
Techniques for managing costs
Variance analysis, action planning, forecasting

​Benefits:

​Understand fundamental business finance concepts
Understand the vital difference between profit and cash flow
Evaluate pricing decisions
Use powerful analytical tools to measure performance of their own company and competitors
Understand the role of business finance in formulating and implementing competitive strategy

This training course will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organisational change. It will equip them with some effective skills and knowledge for managing and communicating change.

Agenda:

Understanding, Planning and Managing Change
Models and Strategies for Managing and Leading Change
Understanding and Dealing with Resistance to Change
Communicating Change

​Workshop Benefits:

Demonstrate a clear understanding of the nature of change and how people change.
Identify the critical competencies of change champions, change agents and Human Resources professionals.
Use a number of models and strategies for leading and managing change and communicating it more effectively.
Apply techniques to deal with resistance to change more comfortably

Project Planing is a specialized skill that is needed in many positions in an organization. Employees must manage tight schedules and resources while delivering timely results within budget. This workshop will address the skills and steps needed to successfully plan projects and achieve company goals.

ِAgenda: 

• How Can Projects Help Me?
• A Projects Life Cycle 
• Preparing your Project 
• Project Goals 
• Estimating Time Accurately –  Preparing a Basic Schedule 
• Managing Simple Projects
• Project Management and Scheduling 
• Planning for Large or Complex Projects

In this course, you will gain new perspectives for building market resilience and dominance for your organization. Understand the difference between corporate and business strategy and what it takes for a corporate headquarters to add value and increase business unit success. Study best practices in key areas of corporate strategy, including diversification, mergers and acquisitions, strategic alliances, corporate governance and strategic leadership

Agenda:

When and why firms diversify
Why mergers and acquisitions are so prevalent
How business groups add value in emerging markets
Vertical Integration
Alternatives to Vertical Integration
Different forms of strategic alliances
Why strategic alliances form
What affects strategic alliance success
Understand executive compensation schemes
The role of the board of directors
The role of leadership in organizational design and culture
How leaders set corporate direction as change agents
Developing a learning organization approach
Why resource management and development matter
Elements of the socially responsible organization
How leaders influence organizational values, integrity and accountability

Benefits:

Develop the skills to perform external and internal analysis for companies and to evaluate the dynamics of competition
Build strategies using appropriate frameworks and tools
Understand the basics of strategy implementation and control

The Balanced Scorecard workshop provides participants with background and resources in all areas that are important to lead or participate on a team to build, implement, and sustain a balanced scorecard planning and management system in their organization. The program includes in-depth study of strategic thinking, strategic planning, organization assessment, strategy mapping, performance measures and target setting, strategic initiatives, automation, cascading and strategic management.

​Agenda:

​Comprehensive approaches to strategic planning, strategic management, performance measurement and target setting, initiative prioritization, performance information systems, and program evaluation
Building and implementing balanced scorecard planning and management systems
Organization development practices, such as SWOT analysis, employee assessment planning, customer and stakeholder identification, and balanced scorecard program planning
Modern approaches to strategic thinking and strategy mapping
Communications strategy development and change management aspects of the balanced scorecard journey
Facilitation and coaching skills necessary to lead team workshops in the development of a balanced scorecard system for your organization
How to select appropriate software to collect and report performance information throughout the organization
How to cascade the enterprise scorecard throughout the organization

Benefits:

Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate, nonprofit, and governmental organizations
Learn a systematic, nine-step methodology for building and implementing the Balanced Scorecard, based on the performance management theory developed at Harvard University and the Institute’s international Balanced Scorecard consulting experience
Receive a Performance Scorecard Toolkit with worksheets for each step of the methodology, and a CD with course and reference material

Communication skills on a corporate level are instrumental to success. This workshop will address the core elements behind successful communication and several practical techniques will be introduced. Through situational activities, participants will be able to implement the learned techniques in order to better understand the issues at hand.

Agenda:

Definition and Myths of Communication
Barriers to Effective Communication
Verbal and Nonverbal Elements of Communication
Behavioral Characteristics
Identifying Others Styles
Communicating with Other Styles
Listening

Objectives:

Understand the meaning of communication
Provide clarity to ensure that your message is understood and prevents misunderstandings.
Recognize and steer clear of barriers to successful communication.
Employ your body and voice effectively to communicate in a more positive manner.
Adapt your Communication Style to Suit the Behavioral Characteristics of Others
Use Active Listening Skills

Meeting management tends to be a set of skills often overlooked by leaders and managers. Meetings can be very productive and they can also be a waste of time. In this workshop you will learn how to manage meetings in the most effective way and how to make them productive.

Agenda:​

Definitions and Differences between instruction, facilitation, and management in small and large groups
What is a Facilitator?
Types of Groups – participatory and conventional groups
Different Types of Meetings
Presentation Skills
Types of Thinking
Controversial Issues
Effective Feedback
Managing Divergent Perspectives
Agendas
Minutes Taking
Dealing with Difficult Dynamics
Interventions
Sustainable Agreements

Workshop Benefits:

​Distinguish facilitation from instruction and training
Identify the competencies linked to effective small group facilitation
Distinguish between different types of meetings
Understand the different between content and process
Successfully and Effectively manage meetings
Identify techniques of successful presentation skills
Identify the four stages of team development and ways to help teams through each stage
Use common process tools to make meetings easier and more productive

Today’s world is full of stress and commitments. Therefore, managing time and stress is essential to having a work-life balance. This workshop will demonstrate how to prioritize and manage time in a productive manner while still attending to all necessary duties and obligations.

Agenda:​

Definition of Time Management
Identifying and Managing Time Wasters
Setting Goals and Priorities
The Seven Habits of Highly Effective People (by Stephen Covey)
Introduction to Stress
Environmental Stress
Signs of Stress
Managing Stress

​Workshop Benefits:

Define time and its components.
Identify and manage time wasters.
Set goals and objectives and prioritize accordingly.
Apply one or more of the 7 habits of highly effective people.
Define what stress is, how it is caused and how the body responds to stress.
Analyze the causes of stress accurately and plan to control them.
Suggest various ways and techniques to lower stress levels.

Employees are often confronted with many issues on a daily basis that require problem solving skills. This workshop will cover the elements of problem solving and simplify the process so that individuals can manage issues in a rational manner and discuss the steps involved in making decisions.

​Agenda :​

Problem-Solving and Decision-Making
The Rational Approach to Problem-Solving (Kepner-Tregoe)
Problem Analysis Supplementary Tools
Decision-Making Supplementary Tools
Creativity and Problem-Solving
Applications of Techniques
​

Objectives :​

Build and expand their decision-making, critical thinking and creative problem solving skills.
Apply logical and creative approaches to solving problems and making decisions.
Use traditional and creative tools for identifying causes and generating solutions.
Utilize creativity and lateral thinking as business tools.
Analyze and solve actual problems facing them at work.
Gain confidence in asking the right questions and overcoming the stress of making complex decisions.
Demonstrate and build credibility with upper management.
Develop strategic approaches to problem-solving and decision-making.

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. This workshop helps develop your communication, assertiveness and emotional intelligence skills to become more successful in both your professional and personal lives.

​Agenda:​

The Wheel of Life
Becoming More Assertive
Emotional Intelligence (EQ)
The Johari Window
Ego States (Positive and Negative)
Basic Needs
The Drama Triangle

Workshop Benefits:​

Examine the causes of unassertiveness and how to take action toward becoming more assertive
Understand EQ competencies and how to develop them
Know the TRIO in you and in others
Recognize your blind spot and explore effective ways to connect with your team
Master the different dimensions of your life through proper application of the Wheel of Life technique

The cornerstone of good problem solving and decision making is critical thinking, which is the application of scientific methodologies and logical reasoning to issues and decisions. Critical thinking allows us to avoid typical stumbling blocks, test our views and assumptions, and remove mental distortions. Gain confidence in effectively diagnosing problems, analyzing alternate solutions, and foreseeing potential risks. Learn how to approach individual and organizational challenges using analysis, synthesis, and positive inquiry, as well as how to build the critical thinking skills required in today’s volatile times.

Agenda:

Introduction to Problem Solving

Charts and Diagrams

Decision Making Methods

Implementing Decisions

Workshop Benefits:

1. Select and implement appropriate problem-solving and decision-making methodologies and processes.
2. Identify frequent roadblocks to problem-solving and decision-making effectiveness.
3. Recognize the role of the human factor in problem-solving and decision-making.
4. Evaluate important conceptual stumbling blocks as well as substantial situational problems.
5. Put thoughts into practice to improve personal and organizational performance.
6. Describe the fundamental parts of problem-solving and decision-making, as well as the obstacles they face.

Agenda: 

Reversal and Scamper
Attribute Listing, Morphological Analysis & Matrix Analysis
Brainstorming
Random Input
Concept Fan
Reframing Matrix
Provocation
Do It
Simplex
Subconscious Problem Solving
 

Objectives:

      By the end of this program, you will be able to

Become intensely and always creative
Increase your ability to solve problems efficiently and effectively
Master ways to generate fresh and innovative ideas reliably
Creativity as a process of thinking, not as a mode
Solve problems efficiently, effectively and objectively
Spot opportunities that you might otherwise miss

Latest trends, techniques and tools in managing training sessions and an Introduction to Blended Learning & Interactive training methods with Instant application of the learning using video-based feedback.

The Certification Program methodology is intended to engage master trainers in coaching new trainers that are less experienced with a particular topic or skill, or with training overall. This Program will build a pool of competent instructors who can then be eligible to train other people. Participants typically get to watch themselves and other attendees, they Presenting, Completing the exercises, and then Practicing Training segments for other participants.

For the tenth year, we have been keeping the solid track of certifying professionals to pursue their careers in business training. This program prepares, empowers and grooms attendees to plan & design their training materials using the latest international best practices and to present their content in a way that touches the heads and hearts of their audience.

Agenda: 

Understanding learning Competencies for adult educators
Accommodating the preferences
The art of facilitation
Planning a workshop
Questioning as a training technique
Kirkpatrick’s levels of evaluation
Dealing with difficult situations
Blended Learning
Training preparation and presentations

Speaking in public can be a nerve-wracking experience for even the most confident communicators. However, an invitation to speak in front of a large audience provides an excellent opportunity to promote your department, your company or your own career. In this workshop, you will learn how to prepare, organize and deliver a great presentation while having the confidence and skill set to keep your audience gripped.​

​Agenda:

​What is a good presentation?
The Structure of a Presentation
Planning and preparing quality presentations
Preparing slides
Presentation aids and how to use them effectively
3 “V” for effective delivery: Verbal, Visual, Vocal
Knowing your audience
​

​Workshop Benefits:

​Present Technical Information in a Clear, Concise, and Persuasive Manner through Effective Presentations
Enhance Voice Projection, Articulation, Pacing, and Fluency
Enhance Body Language, Eye Contact, and Gesturing
Determine Audience Attitudes and Needs and Overcome Nervousness
Identify and Handle Various Types of Audience Questions
Project Control and Confidence through Delivery Skills
Structure a Presentation to Gain Maximum Effect

What is Six Sigma?

​Six Sigma is a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and from product to service. Six Sigma is a set of techniques developed and used to ensure process improvement and consistent output in manufacturing.

Six Sigma Black Belt:

​Certification validates the holder’s knowledge and capabilities of using statistical analysis software programs to streamline the processes, improve delivery timelines and bring down costs. Six Sigma Black Belt credential holders can carry out projects that target process and quality improvement, and supervise other Six Sigma professionals.

​What You Get:

​High Quality Videos – All Chapters
Downloadable Study Guides, Podcasts, Terms and Concepts – All Chapters
Case Studies
Mobile App
55 PMI PDUs (online certificate)

What is Six Sigma:

Six Sigma is a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and from product to service. Six Sigma is a set of techniques developed and used to ensure process improvement and consistent output in manufacturing.

Six Sigma Green Belt:

​Credential and certification validate the holder’s knowledge and understanding of the basics of Six Sigma strategy and methodology, which includes all Six Sigma tools and techniques applicable to improvement of business processes in organization.

​What you get:

High Quality Videos – All Chapters
Downloadable Study Guides, Podcasts, Terms and Concepts – All Chapters
Case Studies
Mobile App
25 PMI PDUs (online certificate)

Blue Ocean Methodology introduces principles used by companies to create and capture “blue oceans,” thus eliminating the competition. In this workshop, the methodology will be reviewed and a wide range of strategic moves across different industries will be examined. Participants will learn how to formulate and execute their own strategies.

Agenda:

Flying Over the Traditional Red Ocean
Delving into the Marketing Strategy Process One Last Time
Innovation and Creativity: Who is Willing to Get On Board?
Marketing Trends and Gimmicks
The Secret Weapons
Below The Line Marketing (BTL)
Ambush Marketing
Network Marketing
Transforming Marketing Integration into Strategy
Charting the Blue Ocean
Becoming Strategic
Looking Beyond Market Demand
Overcoming Hurdles and Resistance
Becoming Operational
Sustaining the Process
Captain on Board: Building your Own Blue Ocean Strategy
 

Workshop Benefits:

Differentiating between the Market (RED OCEAN) and the BLUE OCEAN (the new thing)
Exploring the Comprehensive Approach to the Process of the Marketing Strategy
Understanding and Embracing Innovation
Becoming Familiar with Using the Secret Marketing Weapons
Implementing Blue Ocean Charts
Creating New Strategies
Overcoming Resistance Controlling the Process
At the End of this Program, Attendees will be Working Together to Build their Own Blue Ocean Strategy

What is Project Management Professional?

Project Management Professional (PMP®) certification: is a qualification program and is an internationally recognized professional designation overseen by the Project Management Institute (PMI).

​The process for becoming a certified Project Management Professional involves a review of prior education and work experience followed by a written examination.

​What You Get:

​High Quality Videos
Four Simulated Practice Tests (4-hours, 200 Questions each)
Downloadable Study Guides – All Knowledge Areas
Chapter Tests – All Knowledge Areas
Terms and Concepts – All Knowledge Areas
Mobile Apps
40 PMI Approved Contact Hours

Agenda:

Empathic Presence
Reflective Listening
Emotions in Communication
Language that Disconnects
Self-Empathy
Empathizing with others
NVC Conflict Resolution Skills

Training Outcomes:

How positive use of language can transform your relationships
How to recognize and honor “what’s alive” in everyone, including yourself
How Nonviolent Communication helped resolve conflicts in relationships, the workplace, in parenting, and the most difficult times in life.
How to forgive yourself and treat yourself with kindness.
How to understand and recognize the underlying needs that are unmet in everyone.

Competency work has become the leading logic model for diagnosing, framing, and improving leadership in general and human resource management in particular. Competency Based Management more effectively translates strategic vision into the behaviors that deliver desired business goals.

​Agenda:

​Define Competencies and the Important Role they Play in Human Resources
Types of Competencies
Developing Competency Model
Competency Based Interview Method
Competency based Career Development and Succession Planning
Competency based Training and Development
Competency based Performance Management
​

​Objectives:

​Communicate about competency-based management and its benefits
Develop behavioral indicators and competency profiles
Use competencies to support different human resource management processes (learning; interviewing; selection; career development; learning and development; and performance management)

Employee training and development is vital for every business and is the key to success and satisfaction. Therefore, it is important to understand the relevance of the training needs analysis and evaluation. In this workshop, different levels of training evaluations will be discussed, as well as establishing and clarifying training needs for each employee.

​Agenda:

​Misconceptions Associated with Training
Why Training Sometimes Fails
The Role of a Manager with Respect to Training
Training Needs Assessment
Conditions that Impact Learning
Evaluation of Training Programs
​

​Workshop Benefits:

​Differentiate between Training, Development and Education
Assess your Training Needs and the Training Needs of your Staff
Make Effective use of your Role with Respect to Trainings
Know how to Evaluate the Training Programs Given to your Staff

This workshop analyzes the process of finding the best fit candidate for a specific post in an organization, interviewing and selecting them. It will explore the decision making process involved in choosing the most suitable candidate among a large pool of applicants.

​Agenda:

​Recruitment Strategies and Methods
Resources for Recruitment
Recruiting from the Applicant’s Point of View
Screening Candidates and Short Listing
Types of Interviews
Behavioral Interviewing Skills
Evaluating Candidates
​

Workshop Benefits:

​Define recruitment and list its main steps
Practice the various techniques used for short listing
Discover the different types of interviews

This workshop analyses fair grading systems and benefits. It will assist organisations in creating a balanced system that simplifies the job evaluation process. The finished structure will serve as a reference for the entire organisation that can be utilised at all levels for development.

Agenda:

​Definition, Methods, and Applications
Internationally Applied Methods
Process Guidelines
Job Evaluation Workshop
Grading Structure
Importance of the Grading system
Salary Bands
Benefit and Salary Scale
​

​Workshop Benefits:

​Identify the Job Evaluation Methods Applied Internationally to Different Sizes of Companies
Apply the Technical Training on the Job Evaluation Methods to your Company, Hence Resulting in Solid Grading Systems
Practice the Job Evaluation Exercise in the Workshop, and Take the Tools Needed to Perform One Afterwards

It is essential that employees understand what is required of them in the workplace in order for them to reach their maximum potential. This workshop introduces the methods of developing a job analysis system that details all the tasks and responsibilities that are expected of each employee. This will help to clarify their roles and understand their duties within the organization.

Agenda:

The Job Description
The Job Analysis
An Overview of Job Analysis and its Relationship to Various Other Management Functions
Job Analysis Methodology
Job Descriptions/Job Specifications
What are Job Descriptions?
What are Job Specifications?
Job Descriptions & Job Specifications – The Differences
The Uses of Job Description and Job Specification

Workshop Benefits:

​Define Job Descriptions
Conduct Job Analysis to Create Job Descriptions
Know the Benefits of Having Job Descriptions
Evaluate Employees Based on their Job Descriptions
Evaluate Training Needs by Referring to the Job Descriptions
Defining the Means of Conducting the Job Analysis Interview
Skills and Tactics to be Used in the Analysis process
Technical, Intellectual and Workgroups Jobs

Performance Management is a set of activities which ensure that goals are consistently being met in an effective and efficient manner. It includes the performance of an organization, a department or employee. This workshop will review the elements of a healthy work environment and discuss how to conduct appraisals based on the KPIs.

​Agenda:

​Performance Management: Introduction and Definitions
Establishing Effective Objectives
Managing Performance
The Importance of Coaching
Conducting Effective Performance Appraisals
​

​Workshop Benefits:

​Explain performance management
Develop tangible and intangible measures of performance
Establish business based objectives including SMART targets and measures
Complete the performance management cycle including end of year reviews, using competencies and various rewards programs

Employees can be motivated not only through financial rewards (base pay) but through incentives and benefits as well. This workshop discusses the importance of compensation management in a business setting. Participants will learn how to create systems that attract talented candidates, retain quality employees and encourage superior performance.

​Agenda :

​Compensation Systems
Base Pay (wages)
Allowances
Incentives
Benefits

Objectives :​

Explain the basic principles and major elements of compensation.
Determine and explain what constitutes a sound and effective compensation and benefits program.

An organization must prepare for the evolution of its employees as a proactive and progressive process within the company. Therefore, it is important to have a contingency plan in order to facilitate a successful transition. This workshop will discuss the elements of a succession plan and how to prepare for the growth of personnel from within.

​Agenda:​

The Basics of Career Management and Succession Planning and Management
Identifying High Potentials
Career Development: Tools and Methodologies
Developing Internal Successors

​Objectives :​

Demonstrate understanding of the basics of career development and succession planning.
Distinguish succession planning and management from replacement planning, talent management, and human capital management.
Compare traditional and career-planning-oriented HR focus.

Supervisors and employees should meet regularly to discuss workplace performance, conduct and behavior. When necessary, disciplinary action may be taken in order to correct deficiencies. This workshop will explore present day counseling methods utilized in organizations for the purpose of attaining best performance.

Agenda:​

Defining problems and problem employees

The causes of disciplinary and performance problems

Your impact on discipline and performance

Investigating, fact finding and documenting evidence

Stages for Improving Performance/Behavior

Reasons that Lead to Sub-Standard Performance/Behavior

Importance of Having a Structured Counseling Approach
​

Objectives:

Learn how to apply your own company policy fairly and consistently in the workplace

Use informal action effectively and recognize when formal procedures are necessary

Explain why it is Important to Use a Structured Counseling Approach

Practice the Skill of Employee Counseling

The HR Departments main goal is to align strategy with employee performance while adhering to policies and procedures. Employees must follow established guidelines in order to be successful in the workplace. This workshop will aid in identifying the specific needs of the organization hence writing effective policies and procedures for the organization to follow.

Agenda:​

Policies and Procedures as the Cornerstone in Strategizing Human Resources
Policies
Procedures
Basic Writing Tips – As Applied to the Design of Policies and Procedures
Formulating Policies and Procedures
Contents and Sections of a Policy
Defining Processes and Procedures
Writing Detailed Procedures to Support Process Maps
​

Workshop Benefits:​

Know the importance of policies and procedures in an organization
Writing effective and accurate policies and procedures
Apply appropriate HR policies and procedures writing techniques.

To drive best levels of success in an organization, business leaders need engaged, high-performing employees. This should be achieved by aligning your talent management with company strategy, define consistent leadership criteria across all functional areas, and identify specific competencies to cultivate for continuing growth. In this workshop, you will learn how to identify, develop and retain talents and its importance to the organization success.

Agenda:​

Talents in the 21st Century
Proactive Talent Management
How Talent Management is Different from Succession Planning
Talent Management as Part of Risk Management
Creating a Talent Management System
Identifying High Potentials
Identify, Keep, Develop and Promote the Best People
Integrate Compensation with Talent Management
Common Mistakes Made by Companies and How to Avoid Them

​​Workshop Benefits:

​Identify the building blocks of talent management
Set up a talent management system
Define the linkages between organization excellence and effective people management
Work on developing the best people
Coach, train and develop talents
Integrate compensation with talent management

This training workshop aims to highlight the complex interactions of human resource management and strategy. It examines how HR strategies need to be integrated with other management functions and with the strategy of the firm. It also examines changes in human resource practices against the background of business strategy and objectives, and links human resource practices to business performance and outcomes.

Agenda:

1.The Main Cycles in HR

HR Strategy Cycle
Recruitment and Selection Cycle
Training and Development Cycle
Performance Management Cycle
Compensation and Benefits Cycle
​

​2.Strategic HR Management

Situation Analysis
HR Visions and Missions
HR Strategic Goals
Key Result Areas and Key Performance Indicators
Core Competencies and Core Values
​

3. Change Management

Types of Change to Manage
Change Management Models
Change Management Process
​

​Workshop Benefits:

​List the main cycles in Human Resources (HR) and the critical steps in each.
Define strategic HR management and draft an HR strategy.
Explain the vital KPIs which should be constantly monitored in Human Resources.
Learn about change management
Understand how to react to change
Understand the ways to anticipate challenges and respond to these efficiently

Workforce planning is about having the right talent with the right skills, at the right time and cost, to support the organization’s strategy. This workshop will introduce the workforce planning and its relationship to Human Resources.​

​Agenda:

​A Clear Definition of Workforce Planning (WFP) and its Relationship to Organization Strategy
The Need for WFP
The WFP Analysis Model A Mega Process
WFP Key Performance Indicators
The Demand Analysis Phase: How to Forecast Human Resources Needs
The Supply Analysis Phase
The Gap Analysis Phase
Workforce Formulation
Using Workforce Planning to Support Management Successions and Development Planning
​​

Workshop Benefits:

​Define workforce planning within the context of Human Resources.
Explain how Human Resources planning are related to the overall strategic plan of the organization.
Understand the economic concepts of demand and supply and how they apply to the labor market.
Learn how to forecast the demand and supply for different types of Human Resources, both in terms of quantity and quality.
Explain the relationship of Human Resources planning to the staffing process.

The HR Audit is a process that sets the stage for a true transformation in HR strategy and services. It is a process of examining policies, procedures, documentation, systems, and practices with respect to an organization’s HR functions. In this workshop you will learn how to plan and conduct an HR audit.

Agenda :

How to Conduct a Good Audit
Creating a Plan to Conduct an HR Audit
Organizational Chart Audit
Recruitment and Selection Process Audit
Employee Administration Process Audit

​Objectives:

Organize employee records and files cost- effectively
Identify areas of weaknesses in participants’ organization’s processes
Create a plan of action to improve the HR processes in participants’ organization
Relate the importance of an efficient employee record keeping process to participants’ organizational financial well-being
Develop a detailed and accuracy-focused approach to Human Resources

A typical business professional spends approximately 20% of their time writing in the workplace. Therefore, having advanced skills is essential to effective written communication. This workshop will develop business writing skills so that correspondence will be appropriate in format and professional in tone.

Agenda :

​Basic of Business Writing
Examining the Writing Process
Golden Rules for Effective Writing
Emphasize and De-emphasize Aspects of your Written Message
Words, Phrases, and Expressions to Avoid
Necessary Layoffs: Removing Grammar, Punctuation, and Spelling Mistake
​

Objectives :

Understand the connection between audience awareness and a writer’s style
Arrange information in a logical sequence
Produce clear, concise, easy to read documents
Minimize word, sentence, and paragraph length without sacrificing clarity or substance

Reports are important essential business records for organizations. Poorly designed and presented reports can conceal important information, and their purpose can be unclear. The size of a report is no indicator of its worth – a good report, regardless of its size, contains well-written and presented facts and recommendations. This training workshop will help you ensure your reports are clear, concise and well structured.

​Agenda:​

• The Report Writing Process

• Reporting Structure

Sections of a Report
Captivating Introductions
Conducting Research and Analysis
Presenting Your Findings
Deriving Unbiased Conclusions

• Report Types and Templates

Investigative Reports
Progress/Status Reports
Periodic Reports
Instructional Reports
Proposals

Workshop Benefits:

Write purposeful business and technical reports that meet reader requirements.
Utilize different templates and report types to achieve reporting objectives.
Research, analyze and organize information to effectively generate reliable conclusions.
Provide evidence-backed recommendations to support management decision-making.

Being an Effective Executive is about providing valuable support to a person and an organization you believe in. It is a unique position and it takes a unique set of skills to achieve long term success. This workshop is designed to enable executive assistants and other office professionals to realize their value in the organization and how improve their skills to succeed in their jobs.

​Agenda:​

Competencies of the Modern PA
Better Management of your Work Flow
Effective Interpersonal Skills
Writing Professional Emails
Telephone Etiquette
Organizing Professional Meetings
Dealing with Visitors and Improving Customer Service
​​

Workshop Benefits:​

Practice advanced administration techniques to effectively run the office of a senior manager.
Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
Apply professional business-writing techniques in e-mails.
Prepare and organize a professional meeting, write its agenda and take minutes accurately.
Demonstrate professional skills in communicating with the internal/external public in an effective manner.

No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place.

 If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed.

Agenda:

​The role of a minute-taker
The skills of minute taker
Listening
Critical Thinking
Organization Skills
Meeting agreements
Styles of minutes
Formal
Informal
Action
What to record
Techniques for preparing minutes
Editing minutes
The minute book
Taking minutes in an interactive meeting
​

​Benefits:​

Recognize the importance of minute-taking
Develop key minute-taking skills, including listening skills, critical thinking, and organization
Be able to remedy many of the complaints that beset minute-takers
Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes
Be an efficient minute-taker in any type of meeting
Be able to prepare and maintain a minute book

Prospecting is the act of seeking out potential clients for sales purposes. This workshop will discuss the elements of prospecting, techniques that can be implemented and key factors that can turn a lead into a prospect, and in turn, generate more sales for a company.

Agenda:

The Proactive Selling
Target your Market
The Prospect Board
Setting Goals
The Importance of Prospecting
Networking
Public Speaking
Trade Shows
Regaining Lost Accounts
Warming Up Cold Calls
The 80/20 Rule
The 3 Rs of Successful Prospecting
Feature , Advantage, Benefit
Adaptive Selling based on Buyer’s Style
​

​Workshop Benefits:

​Understand the Importance of Expanding a Client Base through Effective Prospecting
Know how to Use a Prospect Board
Identify Target Markets and Target Companies with the 80/20 Rule in Mind
Develop and Practice Networking Skills at every Opportunity
Develop, Refine, and Execute the Art of Making Sales Calls
Understand the Importance of Product Knowledge, Recognizing and Establishing Customer Need, and Product or Service Value
Apply the Features, Advantage and Benefit (FAB) Technique across a Range of Sales Situations

The pre-approach is a tool that identifies the steps in planning a sales call after a prospect has been identified. This workshop will cover the steps in identifying the features, advantages and benefits of any product/service and how to better present it while being sold. It will also discuss how to build confidence and create a professional image using this special method.

Agenda:

Features
Advantages
Benefits
The links between a product description, its advantage over others, and the gain derived by the customer from using it
Central techniques used in the presentation stage of the selling process
Preparation of a Product FABs
Preparation of a Service FABs
​

Workshop Benefits:

Value Understand the Importance of Product Knowledge, Recognizing and Establishing Customer Need, and Product or Service
Apply the Features, Advantage and Benefit (FAB) Technique across a Range of Sales Situations
Handle Reluctant or Resistant Buyers through FABs Techniques
Selling your Company’s Products and/or Services by Linking their Benefits to Customers’ Needs

This Sales Presentation Skills training course will provide you with the skills and structure you need to deliver effective and persuasive sales presentations with real impact. The course aims to provide a simple step by step process to building a presentation, the delivers the skills you need to deliver the presentation in a way that generates buy in and engagement.

Agenda:​

What is a sales presentation and how does it differ from any other presentation?
How to gather facts and information needed to influence
Structuring a sales presentation and adding the content
Building presentation aids
Delivering a presentation with real impact
Closing the presentation and moving towards a sale
 

Benefits:

​By the end of the session, attendees will:

Know how to gather all relevant information needed for a sales presentation
Be able to put together a persuasive and engaging presentation using a simple step by step structure
Generate buy in by delivering a presentation with the wow factor that engages the audience
Be able to control nerves and appear highly confident
Know how to develop engaging presentation aids such as PowerPoint Slides, Handouts and Flip Charts

SPIN methodology focuses on asking and answering questions in a sales call or during a presentation. This workshop will give insight into the exchange and show how to give appropriate and dynamic answers. In addition, participants will learn how to identify crucial points in the dialogue and how to benefit from these conversations.

Agenda:

 Situational Questions
Problem Questions
Implication Questions
Needs-Payoff Questions
Questioning Techniques
Open Ended Questions
The Funnel Technique
Applying SPIN to any Conversation

Workshop Benefits:

 Sharpen the Selling Skills Using SPIN Methodology
 Apply SPIN Techniques, Concepts, and Approaches to Accomplish Best Performance in Sales
 Equip the Participants to Effectively Sell Intangible Services/Products

The sales process starts with a lead, turns into a prospect, and then the pre-approach, approach, presentation and closure follow. Participants will learn how to properly finalize deals and identify implications if sales are not sufficiently closed. Additionally, it is necessary to have effective negotiation skills in order to close deals and be successful.

This workshop will cover the elements of negotiation, tactics, maneuvers, counter measures and arguments in addition to other techniques and methods that can be useful in negotiating in the business world. Also,  the workshop will discuss the overall sales process and specifically focuses on the closing stage.

Agenda:

1.Closing Skills:
​

Difference between Salesmen and Closers
Types of Salesmen
Types of Closers
Closer Attitude
Psychological Manipulation
Closer and Customer’s Attitude
Closing the Customer, agreeing on the next step
Service Follow up
​

2. Negotiation Skill:​

Styles of Negotiations
Planning the Negotiation
Structuring a Negotiation
Personal Power and how to increase it
Behavioral Analysis
Dealing with the Four Behavior Styles
Negotiation Tactics and Counter Tactics
Movement and Concessions
Dealing with Price

Objectives:

​Determine how Close the Prospect is to Actual Making a Purchasing Decision
Learn how to Ask the Questions during the Trial Closings that will Lead to the Motivation behind the Purchase
Master the Trial Closing Strategies to Close to Increase your Closing Success
Know how to Ask for a Commitment without Pressure and Feeling Stressed or Creating Stress for Prospects, Making Closing Easy and Natural
Enhance Service Follow Up to Increase Customer Satisfaction and Build Professional Relationships
Understand the types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Understand and apply negotiating concepts: WATNA, BATNA, WAP, and ZOPA
Identify what information to share and what to keep to yourself
Understand bargaining techniques
Apply strategies for identifying mutual gain
Understand how to reach consensus and set the terms of agreement
Use the negotiating process to solve everyday problems

Thousands of dollars are invested in sales training each year. And often, there is a gap in learning and execution of skills in the real world. Well-intentioned sales managers invest hours in training sales skills, only to discover that sales results do not always add up or rise in tandem. Low Emotional Intelligence (EQ) skills can result in poor performance and cause salespeople to sabotage their own success.

Learning how to manage your emotions effectively helps you to improve your performance and results, maintain the integrity and enhance your overall trustworthiness. This is your key to your sales success.

By attending this training, you will uncover your emotional challenges, and learn how to manage yourself more effectively under stressful conditions during sales.

​Agenda:

When You Know Better, You Sell Better
Understanding Emotional Intelligence
The Knowing & Doing Gap
The New Way to Influence
The Art and Neuroscience of Sales
The Emotionally Response
The Real Reason for Empty Sales Pipelines
Sales Reality Check
The Neuroscience of Prospecting
What’s Your Prospect’s Story
Using the “W” Formula
Getting to the Real Pain
 

​Objectives:

​Understand the What, Why and How of emotional intelligence and sales results
Know how to close the ‘knowing and doing’ gap
Discover the art and neuroscience of sales
Learn the art of prospecting, setting expectations and questioning

Agenda:

·      Best practice approach to managing service quality and standards

·      Raising internal and external customer service awareness

·      Defining customer satisfaction and selecting the right benchmarks

·      Setting customer satisfaction goals

·      Approaches to engaging, energizing, and motivating employees

·      Developing communication plan

Objectives:

·      Describe tools that enhance customer service and build customer loyalty

·      Use customer service techniques to attract new clients, increase client loyalty, enhance the reputation of the organization, and motivate staff

·      Apply customer-centric tools to make key business and operational decisions.

Agenda:

Approach to Customer-Centric Organization
Designing a Customer-Centric Organization
Making that Change in your Organization
Building Blocks of a Customer-Centric Organization
Understanding our Customers
Communicate your way to Customer Satisfaction
Creating a Long Lasting Relationship
 

Objectives:

Understand why and how customer centricity is more important than customer satisfaction
Describe exceptional customer service.
Identify its benefits on a personal and professional level.
Recognize barriers to its delivery.
Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
Understand different customers’ behavior styles and know how to adjust to each
Use and explain techniques for dealing with angry, upset, or disappointed customers

In this workshop you will be introduced to customer experience framework, scope and the set of activities that are meant to enable organizations to craft and improve their customer experience in terms execution and customer experience teams.

Agenda: 

Being Self-Centred 
Being Familiar with the customers 
Engaged employees creates creates engaged customer
Employees: How they are measured and rewarded and how this affects the overall strategy.
The more employees are committed the more customers are convinced and had more satification.

Workshop Benefits: 

You will be able to empower your organization and customer experience teams to deliver superior Customer Experience.
You get a full understanding of why Customer experience and the adoption of these strategies matters.
Understand how Customer experience efforts has a positive impact on businesses.
How Customer experience Teams have high influence on the company success and the overall Customer experience Strategy.

For many businesses, translating involvement into business success is a difficult task. A persistent problem is balancing financial goals with the demands of delivering appealing client experiences. Stakeholders must comprehend how CX produces measurable business outcomes. Learn how to create and convey models so that the entire business (and each stakeholder) understands the importance of providing excellent customer and employee service. We’ll show you how to use customer experience improvements to target, measure, and achieve benefits like call reduction, increased retention, greater referrals, and lower cost to serve – all while engaging your consumers.

Agenda:

Setting the Stage

Linking CX to Business Value

Linking CX Projects to Business Value to Secure Investment

Measuring, Reporting and Improving Value Delivery

In the competitive digital era, the bar for ‘good’ customer service has been constantly increased, with customer experience  design offering a means for businesses to be ahead of their competition by better understanding their customers.

This program provides an overview of customer experience design, including the most widely used tools, how to use them, and how to interpret customer path maps.

Agenda:

Agenda:

1. Introduction to the VOC (Voice of the Customer)

Define the meaning for the Voice of the Customer
Describe the difference between: basic, performance, and excitement quality as defined by the Kano Model

2. Collecting the Voice of the Customer

Know how to “scope” a VOC project
Recognize how many customers to contact
Identify customer types
Learn how to create a customer selection matrix
Understand different market segments

3. Contacting the Customer

Learn how to create a customer contact letter
Know how to create customer interview questions
Explain how to build subconscious rapport
Understand the difference between service and/or product solutions and true needs
Recognize how to measure broad based customer needs

4. Interacting with the Customer

Know how to conduct interviews
Relate the basics of note taking during customer interactions
Identify how to analyze customer feedback into usable data
Understand how to listen to the customer
Understand the mechanics of a customer focus group
Define the different roles in a customer focus group
Determine aspects to pay attention to in the customer environment