Training Duration: 2Days / 12 Hours
Introduction to the Training:
It should come as no surprise that the face of business has evolved significantly in recent years thanks to the demographic changes, advances in technology, better transportation and shifts in the political poicies throughout the world. As a result of those changes, it is not unusual to find businesses with a multitude of teams made up of members from different cultures. This two-day training workshop addresses not only the cultural awareness, but also offers tactics for surfacing conflict and improving communication. The program explores the benefits and challenges that come about from having a multicultural workforce, the communication issues that often arise in diverse groups and methods for handling conflict.
Training Outlines:
- Creating Positive Relationships
- Growing Our Self-Awareness
- Communication Basics
- Communication Barriers
- Asking Questions
- Listening Skills
- Body Language
- Communication Styles
- Creating a Positive Self-Image
- Frame of Reference
- Techniques for the Workplace
Training Objectives:
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Identify keys to effective communication
- Develop skills for better written communication
- Enhance your ability to handle difficult situations
Programme Agenda:
| 2 Days (12 Hrs) | Session 1 | Session 2 | Session 3 |
| Day 1 | Programme Opening Pre-Assessment Test Introduction to the training | Creating Positive Relationships Growing our Self-Awareness Communication Basics | Communication Barriers Asking Questions Listening Skills |
| Day 2 | Body Language Communication Styles Creating Positive Self-Image | Frame of Reference Techniques for the Workplace Interactive Activity | AssertivenessPost-Assessment testTraining Evaluation |
