Customer Experience Strategy

Training Duration: 3 Days / 18 Hrs

Introduction to the Training:

This training covers most of the subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers as well as tools and techniques used to analyze the level of service and improve it to ensure customer delight.

Training Outlines:

  • Customer Service Introduction
  • Highlights and Foundation
  • The framework of successful Service Quality
  • Components of Service Quality
  • The customer complaint system
  • Inspired staff and customer loyalty
  • Becoming a five-star customer service Pro
  • The emotionally intelligent customer service professional
  • Effective interpersonal
  • Customer Empathy and Research
  • Deepening customer research
  • Customer Service Success Practices

Training Objectives:

  • Define customer service and break it down to its most basic dimensions to understand the new service landscape and its modern requirements
  • Explain the framework for successful customer service and use it to deliver excellent levels of service consistently
  • Determine fundamental technical and behavioral aspects of exceptional customer service to deal with different types of customers and become a service superstar
  • Discuss and practice customer empathy and research techniques for optimizing customer communication and loyalty
  • Explore virtual customer service tools to enhance customer loyalty and service effectiveness

Need more information about this course?

Please feel free to CONTACT US. All enquiries are answered within 24 hours.

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Dr Hay Safa - CEO Standards Consultants
Dr. Hady Safa

Dr. Safa has dedicated his career to helping individuals and organizations achieve their full potential through his engaging and informative speeches and writings.

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