Customer Centric Culture

Training Duration: 3 Days / 18 Hrs

Introduction to the Training:

With Nonviolent Communication (NVC) we learn to hear our own deeper needs and those of others. Through its emphasis on deep listening—to ourselves as well as others—NVC helps us discover the depth of our own compassion. This language reveals the awareness that all human beings are only trying to honor universal values and needs, every minute, every day.

Training Outlines:

  • Approach to Customer-Centric Organization
  • Designing a Customer-Centric Organization
  • Making that Change in your Organization
  • Building Blocks of a Customer-Centric Organization
  • Understanding our Customers
  • Communicate your way to Customer Satisfaction
  • Creating a Long-Lasting Relationship

Training Objectives:

  • Understand why and how customer centricity is more important than customer satisfaction
  • Describe exceptional customer service.
  • Identify its benefits on a personal and professional level.
  • Recognize barriers to its delivery.
  • Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
  • Understand different customers’ behavior styles and know how to adjust to each
  • Use and explain techniques for dealing with angry, upset, or disappointed customers

Need more information about this course?

Please feel free to CONTACT US. All enquiries are answered within 24 hours.

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Dr Hay Safa - CEO Standards Consultants
Dr. Hady Safa

Dr. Safa has dedicated his career to helping individuals and organizations achieve their full potential through his engaging and informative speeches and writings.

With over 20 years of experience in the field, Dr. Safa has become a trusted authority on topics such as decision-making, talent management, and strategic planning. By incorporating his unique insights and practical advice, Dr. Safa has helped countless individuals and organizations achieve their goals and reach new heights of success.