Training Duration: 5 Days / 30 Hrs
• Introduction to the Training:
– In today’s fast-paced business environment, customer service is a critical pillar of organizational success.
– This comprehensive five-day program is designed to equip participants with advanced skills, practical knowledge, and a service-driven mindset to consistently deliver world-class customer experiences.
– The training focuses on key competencies such as communication, empathy, emotional intelligence, conflict resolution, and the use of technology, empowering participants to grow both personally and professionally in customer service roles.
• Training Outlines:
– Understanding the Customer-Centric Approach
– Importance of Customer-Centricity
– Customer Service Etiquette
– Impact of Excellent Customer Service
– Effective Communication Skills
– Problem-Solving and Conflict Resolution
– Strategies for Efficient Problem Resolution
– Working Among Strong Teams
– Identifying Customer Issues
– Role of Empathy in Customer Service
– Understanding Cultural Nuances in Customer Interactions
– Developing Emotional Intelligence
– Utilizing Technology in Customer Service
– Time Management and Efficiency
– Measuring Customer Satisfaction
• Training Objectives:
– Understand the customer-centric approach and its role in service excellence
– Recognize the impact of exceptional service on customer loyalty and brand image
– Develop strong verbal and written communication skills for clear and empathetic service
– Identify customer issues and apply effective problem-solving techniques
– Handle challenging customer interactions and turn them into loyalty-building moments
– Apply empathy in real-time service situations to build trust and rapport
– Develop emotional intelligence for better emotional regulation and interpersonal effectiveness
– Leverage CRM tools and customer service technologies for efficient service delivery
– Manage time effectively to balance quality and responsiveness in interactions
– Measure customer satisfaction and interpret feedback
– Use customer insights to continuously improve service processes and practices
• Who Should Attend:
– Frontline customer service professionals
– Call center representatives and team leads
– Sales support and client service agents
– Customer experience specialists
– Any professional aspiring to become a certified expert in customer service
• Why Attend:
– To earn certification as a customer service professional equipped with modern tools and techniques
– To develop advanced customer-handling skills for any industry
– To enhance customer satisfaction, loyalty, and retention through service excellence
– To master both soft and technical skills critical for customer-facing roles
– To contribute to building a strong customer-centric culture within your organization
