Effective Selling Skills for Customer Service

Training Duration: 3 Days / 18 Hrs

Introduction to the Training:

Great and successful salespeople do not just focus on selling – they have a genuine interest in helping customers get what they want and need. Effective selling skills are what differentiate the average salesperson from one who can rise above the competition. In this training, the participants will walk through the sales process, practice sales skills to gain confidence and professionalism for increasing sales productivity and performance, gain power of positive sales mindset towards achieving sales targets, develop the skills, confidence and professionalism to make sales a success and practice highly successful sales habits for better performance.

Training Outlines:

  • Recognize the power and impact of positive sales mindset
  • Understand the role of a salesperson and the consultative sales approach
  • Develop the characteristics of a star salesperson
  • Identify and map the buying motivation and needs of the customers
  • Learn the steps of sales cycle – prospecting, presenting, closing and follow up
  • Present and demonstrate your product and services confidently
  • Plan and prepare to advance in the sales cycle and control selling situations
  • Practice specific questioning techniques for uncovering customers’ intellectual and emotional needs
  • Improve and adapt your communication styles to address different types of customers
  • Apply empathy and active listening to read customers’ cues and interest
  • Practice language skills to control flow, direction and tone of each sales call
  • Develop professional manner to handle customer objections smoothly
  • Deliver sales promises for customer trust and retention

Training Objectives:

  • Develop sales mindset and attitudes that drive commitment to sales target
  • Understand the roles of a salesperson and the consultative sales approach
  • Map sales cycle  with flexibility to buyers’ process and purchase behaviours
  • Qualify prospects and existing customers for new business opportunities
  • Plan for successful sales calls with an objectives in mind
  • Create positive first impression and sales conversation
  • Articulate compelling product value proposition to buyers’ unique needs
  • Sharpen active listening and questioning skills for customer discovery,  solutions fit,  and stronger relationship
  • Use of voice, vocal, visuals and verbal to control sales dialog and influence closing
  • Overcome sales objections with closing techniques
  • Nurture and engage prospects/customers for more selling opportunity and deeper relationship
  • Adapt communication styles that fit individual customers’ styles for closing business opportunities faster

Need more information about this course?

Please feel free to CONTACT US. All enquiries are answered within 24 hours.

Other Courses

Dr Hay Safa - CEO Standards Consultants
Dr. Hady Safa

Dr. Safa has dedicated his career to helping individuals and organizations achieve their full potential through his engaging and informative speeches and writings.

With over 20 years of experience in the field, Dr. Safa has become a trusted authority on topics such as decision-making, talent management, and strategic planning. By incorporating his unique insights and practical advice, Dr. Safa has helped countless individuals and organizations achieve their goals and reach new heights of success.