Training Duration: 3 Days / 18 Hrs
• Introduction to the Training:
– In today’s fast-paced and competitive business environment, the ability to navigate professional interactions with grace and confidence is a defining trait of successful sales professionals.
– The Sales Etiquette Training Program is designed to develop the interpersonal and communication skills that influence client perception, build trust, and enhance professional credibility.
– Through this comprehensive three-day program, participants will explore the fundamentals of etiquette in sales, ethical conduct, and how their image and communication style affect long-term business relationships and outcomes.
• Training Outlines:
– Foundations of Sales Etiquette
– The Impact of Etiquette on Customer Relationships and Brand Image
– Building a Professional Image
– Verbal and Non-Verbal Communication Skills
– Introduction to Sales Ethics and Handling Ethical Dilemmas
– Building Trust and Credibility with Clients
– Managing Customer Expectations and Networking Etiquette
– Cross-Cultural Sales Etiquette
– Dealing with Difficult Customers
– Closing Sales Professionally and Follow-Up Etiquette
• Training Objectives:
– Define and understand the significance of sales etiquette in professional interactions
– Enhance awareness of personal presentation, grooming, and digital presence to strengthen a professional image
– Develop effective verbal and non-verbal communication skills for sales success
– Understand ethical principles in sales and how they influence long-term credibility and business growth
– Apply techniques for building trust and rapport with clients
– Master networking etiquette for relationship building during social and business events
– Recognize cultural differences in sales and tailor communication styles accordingly
– Handle complaints, objections, and difficult clients professionally and effectively
– Apply structured techniques for closing sales and maintaining strong post-sale relationships
• Who Should Attend:
– Sales representatives and account executives
– Business development professionals
– Client relationship managers
– Sales managers and team leaders
– Anyone involved in customer-facing or sales-driven roles
• Why Attend:
– To enhance professionalism and client engagement through refined etiquette
– To strengthen brand image and reputation through ethical and effective sales interactions
– To gain practical skills in trust-building, conflict handling, and cultural adaptation
– To ensure customer satisfaction and loyalty through professional conduct and follow-up
– To elevate personal and team performance in a competitive sales environment
