Training Duration: 3 Days / 18 Hrs
Introduction to the Training:
In the dynamic and competitive landscape of business, the ability to navigate professional interactions with finesse is a hallmark of successful sales professionals. The Sales Etiquette Training Program is designed to empower individuals with the essential skills and knowledge required to elevate their performance in sales through the cultivation of positive relationships, effective communication strategies, and a commitment to ethical practices.
The primary objective of this comprehensive three-day program is to equip participants with the tools needed to not only meet but exceed client expectations. By delving into the nuances of sales etiquette, participants will gain a profound understanding of how their professional image, communication styles, and ethical considerations significantly impact their success in the sales arena.
Training Outlines:
- Foundations of Sales Etiquette
- Impact on customer relationships and brand image
- Building a Professional Image
- Verbal and Non-Verbal Communication Skills
- Introduction to Sales Ethics and Handling Ethical Dilemmas
- Building Trust and Credibility
- Managing Customer Expectations and Networking Etiquette
- Cross-Cultural Sales Etiquette
- Dealing with Difficult Customers
- Closing Sales Professionally
Training Objectives:
- Define and understand the importance of sales etiquette in professional interactions.
- Develop awareness of personal appearance, grooming, and online presence for creating a positive professional image.
- Enhance Verbal and Non-Verbal Communication Skills.
- Comprehend the principles of ethical behavior in sales and understand its impact on long-term success.
- Explore techniques for establishing trust with clients and fostering long-term relationships.
- Change skills for building and maintaining professional networks, especially during social events.
- Understand cultural nuances in sales and adapt communication styles for diverse audiences.
- Know how to handle complaints and objections, turning challenges into opportunities.
- Learn effective closing techniques and post-sale follow-up strategies for ensuring customer satisfaction.
