Customer Service Management Program

Introduction to the Training:

The ultimate goal of the program is to level up from a transformative exploration into the dynamic realm of Customer Service Management. In this intensive program, we embark on a journey that transcends the conventional boundaries of customer service, delving deep into the art and science of effective management in delivering unparalleled customer experiences.

In today’s hyper-connected, customer-centric landscape, the role of Customer Management goes beyond mere operational efficiency; it stands at the forefront of strategic business success. It is important to reach a commitment and recognize that management excellence is the linchpin in shaping a customer-centric culture within your organization.

 

Training Outlines:

  • Foundations of Customer Service Management
  • Role of Customer Service in Business Success
  • Management’s Impact on Customer Experiences
  • Shaping Customer Perceptions
  • Long-Term Customer Relationships
  • Challenges in Customer Service Management
  • Balancing Efficiency and Quality
  • Addressing Team Dynamics
  • Strategies for Effective Team Leadership in Customer Service
  • Leadership Skills in Customer Service Management
  • Communication and Decision-Making
  • Motivating and Empowering Teams
  • Building a Customer-Centric Team Culture
  • Performance Measurement and Improvement
  • Key Performance Indicators (KPIs) in Customer Service
  • Efficiency Metrics (Response Time, Resolution Time)
  • Customer Satisfaction Metrics
  • Data Analysis for Improvement
  • Strategies for Continuous Improvement
  • Adapting to evolving customer expectations
  • Impact of Technological Advancements
  • Technological integration in customer service management
  • Future-Proofing customer service operations

 

Training Objectives:

  • Define Customer Service Management and its significance in business.
  • Understand the link between effective management and enhanced customer experiences.
  • Identify key challenges in customer service.
  • Develop leadership skills specific to customer service management.
  • Implement strategies for motivating and empowering customer service teams.
  • Foster a positive team culture that prioritizes customer satisfaction.
  • Implement key performance indicators (KPIs) for customer service teams.
  • Analyze performance data to identify areas for improvement.
  • Develop strategies for continuous enhancement of customer service operations.
  • Understand the evolving landscape of customer expectations.
  • Develop strategies for adapting customer service management to technological advancements.
  • Create a management framework for future-proofing customer service operations.

 

Program Details

Location : UAE

Dates:

1st cohort:    May 27 / 28 / 29

2nd cohort:   October  21 / 22 / 23

 

Certification:

Upon the successful completion of the Customer Service Management Program you will be certified from Standards as well as the European Management Academy (EMA).

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Customer Service Management Program
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Date

October 21, 2024

Time

3 days event
9:00 am - 4:00 pm
Category
REGISTER
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Dr Hay Safa - CEO Standards Consultants
Dr. Hady Safa

Dr. Safa has dedicated his career to helping individuals and organizations achieve their full potential through his engaging and informative speeches and writings.

With over 20 years of experience in the field, Dr. Safa has become a trusted authority on topics such as decision-making, talent management, and strategic planning. By incorporating his unique insights and practical advice, Dr. Safa has helped countless individuals and organizations achieve their goals and reach new heights of success.