Certified Professional Manager

Introduction to the Training:

Throughout this course, we will explore the art and science of effective relationship management in the sales context. You will learn how to create a strong rapport with clients, understand their needs deeply, and provide tailored solutions that foster loyalty and repeat business. We will also delve into advanced communication techniques, negotiation skills, and strategies for handling challenging situations and objections. Our focus will extend beyond transactional interactions, emphasizing the development of long-term, trust-based relationships that drive mutual success for you and your clients.

Training Outlines:

• Characteristics of successful managers
• Corporate Ethics and Social Responsibility
• Being Global
• Advocating Effective Communication 
• Effective Problem Solving & Decision making
• Strategic Planning
• Value-chain Management
• Organizational structure and culture
• Building high-performance teams
• Human resources management
• Coaching and mentoring
• Performance Management
• Networking for Success
• Project planning and Execution
• Meetings Management
• Situational Leadership
• Managing change
• Conflict Resolution and Politics
• Time and Resources  Management
• Accounting and financial management

Training Objectives:

• Develop strategies for implementing ethical practices and social responsibility in your organization.
• Understand the challenges and opportunities of global management.
• Develop skills for managing across cultures and international boundaries.
• Advocating Effective Communication
• Master techniques for clear, persuasive, and effective communication.
• Learn to tailor communication strategies to different audiences and contexts.
• Effective Problem Solving & Decision Making
• Develop systematic approaches to problem-solving and decision-making.
• Enhance critical thinking and analytical skills.
• Strategic Planning
• Understand the principles of strategic planning and execution.
• Learn to align strategic planning with organizational goals.
• Value-Chain Management
• Gain insights into optimizing the value chain for enhanced efficiency and customer satisfaction.
• Understand the interconnections of different functions within the value chain.
• Explore different organizational structures and their impact on company culture.

Program Details

Dates:                  

1st cohort: January 29 / 30 / 31
    February 1 / 2

2nd cohort: June 10 / 11 / 12 / 13 / 14

Location:           

Lebanon 

Certification:

Upon the successful completion of the Certified Professional Manager you will be certified from Standards as well as the European Management Academy (EMA).