Certified Customer Service Professional

Introduction to the Training:

In order to be successful in today’s business world, individuals should demonstrate superior leadership skills. The Executive Leadership is a customized program designed by STANDARDS to empower individuals and allow them to recognize their abilities and potential to be true leaders. This workshop will aid participants in developing innovation, flexibility and self-awareness in relationships with colleagues and peers.


Training Outlines:

  • Leadership Competencies
  • Leadership Abilities
  • Visioning
  • Create and Lead Teams
  • Foster Conflict Resolutions (Win-win)
  • Coaching and Training
  • Implement Employee Involvement
  • Strategies
  • Teamwork
  • Communicating
  • Creative Problem Solving
  • Interpersonal Skills
  • Build Appropriate Relationships


Training Objectives:

  • Know your Competencies as a Leader
  • Use these Competencies Effectively to Create and Lead Teams
  • Ensure a Win-Win Situation when Dealing with
  • Conflicts between your Team Members
  • Strengthen Teamwork
  • Detect Problems Quickly and Solve Them Immediately
  • Build a Reliable Relationship with your Customers through Developing your Communication and Interpersonal Skills


Program Details

 Location: UAE



1st cohort:    February 19 / 20 / 21 / 22 / 23

2nd cohort:    November 18 / 19 / 20 / 21 / 22 




Upon the successful completion of the Certified Customer Service Professional you will be certified from Standards as well as the European Management Academy (EMA).

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Certified Customer Service Professional
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November 18, 2024


5 days event
All Day
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Dr Hay Safa - CEO Standards Consultants
Dr. Hady Safa

Dr. Safa has dedicated his career to helping individuals and organizations achieve their full potential through his engaging and informative speeches and writings.

With over 20 years of experience in the field, Dr. Safa has become a trusted authority on topics such as decision-making, talent management, and strategic planning. By incorporating his unique insights and practical advice, Dr. Safa has helped countless individuals and organizations achieve their goals and reach new heights of success.