Assertiveness Skills and Handling Difficult Situations

Introduction to the Training:

Effective communication is the key to personal and professional success while assertiveness stands as the cornerstone of building meaningful connections, resolving conflicts, and shaping our destiny. Our program is crafted to equip you with the essential tools to not only understand assertiveness but to master it, ultimately enabling you to face difficult situations with poise, grace, and self-assurance. 

This three-day training program allows participants to immerse themselves in the concepts and practical applications of assertiveness skills. It includes a variety of interactive activities, role-plays, and opportunities for reflection and practice. By the end of the program, participants will have a solid foundation in assertive communication and the tools to handle difficult situations effectively.

Training Outlines:

• The Psychology of Assertiveness, its Role in Effective Communication and its Benefits.
• Exploring Communication Styles.
• Characteristics of Passive, Aggressive, and Assertive Communication.
• Mastering Assertiveness Skills
• Key Elements of Assertiveness: body language, tone, and language.
• Using “I” statements and avoiding blame.
• Active Listening and Empathy in Assertive Communication.
• Developing Self-Confidence and Self-Respect.
• Applying Assertiveness in difficult situations with the right technics 
• Analyzing root causes of challenging scenarios.
• Building resilience, personal boundaries and self-confidence.

Training Objectives:

•  Define assertiveness and its significance in communication.
• Identify different communication styles (passive, aggressive, assertive) and their characteristics.
• Understand the impact of communication styles on relationships and self-esteem.
• Demonstrate assertiveness through effective body language, tone, and “I” statements.
• Practice active listening and empathy.
• Build self-confidence and self-respect.
• Identify and analyze difficult situations requiring assertiveness.
• Apply assertiveness techniques in various challenging scenarios.
• Build resilience and set personal boundaries

Program Details

Location : UAE

Dates:

1st cohort:      February 21 / 22 / 23 

2nd cohort:      July 2 / 3 / 4

Certification:

Upon the successful completion of the Assertiveness Skills and Handling Difficult Situations you will be certified from Standards as well as the European Management Academy (EMA).