Voice of the Customer training is essential to help participants understand how to define success within their organization. The course provides huge benefits to the companies that implement it by giving them a starting point to improve and illustrate what their customers value. It also explores the importance of customer segmentation, and how certain key segments could provide the most value to your business, despite being the smallest.
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What Will You Learn?
- Ability to collect customer data
- Understand what customers are saying
- Make things clear
- Consider plans for improvement based on results
- Identify complacency gap
- See where things are currently wrong
Introduction to the VOC (Voice of the Customer)
Collecting the Voice of the Customer
Contacting the Customer
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