
About Course
Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee performance. The role of front line managers is key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view at setting the right measures to manage employees. These measures are primarily objective in nature. This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means for improving performance.
Course Content
Performance Management
Definitions and Indicators
Responsibilities in Performance Management
Establishing effective objectives
The impact of critical success factors on performance
The three types of performance criteria
Difference between goals and objectives
The importance of coaching
Five steps for coaching for optimal performance
Conducting effective performance appraisals
Roles of managers and employees
Common appraisal errors
Following up after the performance appraisal meeting
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