Performance Management

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About Course

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee performance. The role of ​front line managers is key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view at setting the right measures to manage employees. These measures are primarily objective in nature. This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means for improving performance.

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What Will You Learn?

  • Define performance management, its objectives and various responsibilities
  • List the main phases in a performance management cycle and how to manage each for optimum results
  • Develop tangible and intangible measures of performance
  • Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
  • Define coaching and list the 5 steps for conducting optimal coaching sessions
  • Conduct effective performance appraisal meetings
  • Identify ways of rewarding and recognizing employees

Course Content

Performance Management

Definitions and Indicators

Responsibilities in Performance Management

Establishing effective objectives

The impact of critical success factors on performance

The three types of performance criteria

Difference between goals and objectives

The importance of coaching

Five steps for coaching for optimal performance

Conducting effective performance appraisals

Roles of managers and employees

Common appraisal errors

Following up after the performance appraisal meeting

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