Managing Conflict Powered through Influence

About Course

If not managed properly, interpersonal issues and conflicts within a team can derail the best-laid plans. In this training course, participants will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. Participants will also identify the preferred conflict resolution style and learn how to adapt it to tackle the situation being faced. Participants will also learn about influencing skills and the bases of power, how to apply them and when.

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Define and understand the different sources of conflict
Identify personal conflict resolution styles
Apply influencing skills and explore relationships with others
Manage conflict in teams and engage in effective team problem solving
Use the different bases of power and change them according to the situation
Practice different strategies of winning the hearts and minds of people

Course Content

Definition of Conflict

Nature and Scope of Conflict Management

Thomas Kilmann conflict resolution mode instrument

Ways of coping with conflict

Assumptions in disagreement

Influencing others in a problem solving context

Managing conflict with superiors and subordinates

Achieving trust down and across the organization

Importance of teamwork

Managing conflict in teams

Influence Inventory

The art of changing hearts, mind and actions

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Standards