
About Course
This training covers most of the subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers as well as tools and techniques used to analyze the level of service and improve it to ensure customer delight.
Course Content
Customer Service Introduction
Highlights and Foundation
The framework of successful Service Quality
Components of Service Quality
The customer complaint system
Inspired staff and customer loyalty
Becoming a five-star customer service Pro
The emotionally intelligent customer service professional
Effective interpersonal
Customer Empathy and Research
Deepening customer research
Customer Service Success Practices
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