Certified Customer Service Professional

About Course

This training covers most of the subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers as well as tools and techniques used to analyze the level of service and improve it to ensure customer delight.

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Define customer service and break it down to its most basic dimensions to understand the new service landscape and its modern requirements
Explain the framework for successful customer service and use it to deliver excellent levels of service consistently
Determine fundamental technical and behavioral aspects of exceptional customer service to deal with different types of customers and become a service superstar
Discuss and practice customer empathy and research techniques for optimizing customer communication and loyalty
Explore virtual customer service tools to enhance customer loyalty and service effectiveness

Course Content

Customer Service Introduction

Highlights and Foundation

The framework of successful Service Quality

Components of Service Quality

The customer complaint system

Inspired staff and customer loyalty

Becoming a five-star customer service Pro

The emotionally intelligent customer service professional

Effective interpersonal

Customer Empathy and Research

Deepening customer research

Customer Service Success Practices

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