
About Course
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The purpose of this course is to assist participants in becoming more effective communicators by identifying people’s thinking patterns and preferred learning methods and by tailoring the communication accordingly. Getting a better understanding of how to communicate with others as well as how others communicate with you will improve business and personal relationships.
Course Content
Defining effective communication
The four laws of communication
The art of listening
Effective listening and paraphrasing techniques
Internal listening filters
Avoid information loss
Mastering body language
Advanced assertiveness skills
The power of influence and persuasion
Dealing with difficult people using persuasion
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