Blue Ocean Methodology introduces principles used by companies to create and capture “blue oceans,” thus eliminating the competition. In this workshop, the methodology will be reviewed and a wide range of strategic moves across different industries will be examined. Participants will learn how to formulate and execute their own strategies.
Voice of the Customer
Voice of the Customer training is essential to help participants understand how to define success within their organization. The course provides huge benefits to the companies that implement it by giving them a starting point to improve and illustrate what their customers value. It also explores the importance of customer segmentation, and how certain key segments could provide the most value to your business, despite being the smallest.
Certified Customer Service Professional
This training covers most of the subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers as well as tools and techniques used to analyze the level of service and improve it to ensure customer delight.
Managing Conflict Powered through Influence
If not managed properly, interpersonal issues and conflicts within a team can derail the best-laid plans. In this training course, participants will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. Participants will also identify the preferred conflict resolution style and learn how to adapt it to tackle the situation being faced. Participants will also learn about influencing skills and the bases of power, how to apply them and when.
Sustaining and Motivating Team Cultures
The ultimate aim of any person is to be happy. In this course, we will discuss how to be happier specifically at the workplace which in turn will increase participants’ motivation, productivity, and job satisfaction. This course also develops the necessary skills for participants to improve their self-confidence and self-esteem that are very important for career success.
Advanced Communication Skills
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The purpose of this course is to assist participants in becoming more effective communicators by identifying people’s thinking patterns and preferred learning methods and by tailoring the communication accordingly. Getting a better understanding of how to communicate with others as well as how others communicate with you will improve business and personal relationships.
Time and Task Management
The aim of this course is to help participants become more efficient and effective in managing their life. Participants on this interactive course will explore various time management skills and stress management techniques to get better control and have a more positive impact on their life at the professional and social levels.
Negotiation is a method by which people settle diﬀerences. It is the process of trying to get what you want from another person. Too often, business negotiations are limited to a battle over price. While price is of course important, this single-mindedness limits the total value that the parties could benefit from in a partnership. In this negotiation training course, participants will gain insight into the habits of good negotiators as they build their own skills. Through a series of group exercises, participants will be able to learn and practice proven negotiation tactics, refine personal negotiating style, and improve the ability to negotiate successfully and eﬀectively in any situation.
Certified Public Speaker
Speaking in public can be a nerve-wracking experience for even the most confident communicators. However, an invitation to speak in front of a large audience provides an excellent opportunity to promote your department, your company or your own career. In this workshop, you will learn how to prepare, organize and deliver a great presentation while having the confidence and skill set to keep your audience gripped.
Presentation Design and Delivery
Why is it that certain speeches and presentations last forever in our memories while others fade into oblivion by the time they are finished? Is it the topic, the speaker or the material used?
In this course, participants will learn how to use every resource to their disposal by elevating the speeches and presentations from mundane to captivating. By helping participants build exceptional introductions, coherent content and climactic closings, the course will have a significant impact on the effectiveness of the
speeches and presentations delivered, regardless of topic, audience or media used.