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Managing Conflict Powered through Influence

If not managed properly, interpersonal issues and conflicts within a team can derail the best-laid plans. In this training course, participants will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. Participants will also identify the preferred conflict resolution style and learn how to adapt it to tackle the situation being faced. Participants will also learn about influencing skills and the bases of power, how to apply them and when.