If not managed properly, interpersonal issues and conflicts within a team can derail the best-laid plans. In this training course, participants will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. Participants will also identify the preferred conflict resolution style and learn how to adapt it to tackle the situation being faced. Participants will also learn about influencing skills and the bases of power, how to apply them and when.
The ultimate aim of any person is to be happy. In this course, we will discuss how to be happier specifically at the workplace which in turn will increase participants’ motivation, productivity, and job satisfaction. This course also develops the necessary skills for participants to improve their self-confidence and self-esteem that are very important for career success.
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The purpose of this course is to assist participants in becoming more effective communicators by identifying people’s thinking patterns and preferred learning methods and by tailoring the communication accordingly. Getting a better understanding of how to communicate with others as well as how others communicate with you will improve business and personal relationships.